Customer Service Representative

3 weeks ago


Eatontown, New Jersey, United States PestCo LLC Full time

About the Role: We are seeking a skilled Residential Pest Control Customer Advocate to join our team at PestCo LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our residential customers.

Responsibilities:

  • Manage incoming calls and customer inquiries in a professional and timely manner.
  • Maintain a customer database and respond to routine customer questions and concerns promptly.
  • Assess customer inquiries to achieve customer satisfaction and provide solutions to their pest control needs.
  • Develop a strong knowledge of our company's products, processes, and services.
  • Promote excellent customer service and maintain a positive attitude towards customers.

Requirements:

  • A high school diploma or equivalent.
  • At least 2 years' experience as a customer service representative in a similar industry is required.
  • Pest control customer service experience is highly preferred.
  • Strong communication skills, both verbal and written.
  • Ability to work in a fast-paced environment and multitask effectively.

About Us: PestCo LLC is a rapidly growing pest control company with a strong commitment to customer satisfaction. We offer a comprehensive benefit package, including medical, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching.

Estimated Salary: $40,000 - $60,000 per year, based on experience and location.



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