Healthcare Ambassador

One Medical is a pioneering healthcare organization that's redefining the way people experience primary care. Our mission is to make quality healthcare more accessible, affordable, and enjoyable for everyone.

We're not your average doctor's office. We're a team of passionate individuals dedicated to transforming healthcare by improving the experience for patients, providers, employers, and health networks alike.

Our innovative approach combines seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns. We've been delivering exceptional healthcare experiences for over 15 years.

In February 2023, we marked a significant milestone by joining forces with Amazon. Together, we're committed to delivering exceptional healthcare to more consumers, employers, care team members, and health networks, ultimately achieving better health outcomes.

As we continue to grow and expand our impact, we're building a diverse, driven, and empathetic team that thrives in a culture of feedback and growth.

As a Member Support Specialist, you'll be an ambassador for patients in our offices, leveraging your exceptional human connection skills and strong drive for service to create a truly exceptional in-office experience.

You'll remove barriers to care, ensuring that patients receive the best possible experience. You'll also be responsible for maintaining the look and feel of our office lobbies, ensuring they align with our brand standards.

You'll be the first point of contact for patient feedback and provide support as requested by our Leads, Office Manager, or in-office providers.

You'll be a strong team player, using your innovative problem-solving skills to tackle various tasks and challenges. You'll possess strong verbal and written communication skills, be able to identify opportunities, and deliver customer-centric solutions with empathy, focus, and compassion.

You'll bring self-awareness to your daily work, utilizing your strengths and developing areas of opportunity. You'll thrive in cultures that focus on feedback and growth, and be nimble in your approach to respond to the needs of patients and teammates.

You'll have an unwavering drive to help and serve others, creating amazing moments for our members and teammates.

1. Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication) in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.
2. Perform all front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations.
3. Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and more.
4. Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, 1Life, to interact with team members and patients and complete daily work.
5. Perform opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.

1. At least 1 year of experience in high-touch customer or patient-facing roles.
2. Strong written and verbal communication skills.
3. Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
4. A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
5. Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

We offer a comprehensive benefits package designed to support your health and wellness, including:

• Paid sabbatical after 5 and 10 years.
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
• Competitive Medical, Dental, and Vision plans.
• Free One Medical memberships for yourself, your friends, and family.
• Pre-Tax commuter benefits.
• PTO cash outs - Option to cash out up to 40 accrued hours per year.

We offer a competitive salary starting at $24/hour, with a 1.25x differential for extended hours.

We're committed to supporting your long-term goals, with benefits including:

• 401K match.
• Opportunity to participate in company equity programs.
• Credit towards emergency childcare.
• Extra contributions toward maternity and paternity leave.
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role based in-person with our team and patients at the Mission Bay office in San Francisco. The base hourly rate for this role is $24.00 per hour, based on a standard full-time schedule, with a 1.25 differential for eligible extended hours. Must be able to work at least one weekend day every week, any shift between 7:30am and 9pm. Regular days off are typically Thursday and Friday.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.