Health Technician Assistant

7 days ago

Glenwood Springs, Colorado, United States Veterans Affairs, Veterans Health Administration Full time

Job Title: Health Technician Assistant

Location: Glenwood Springs, CO

Salary: $44,000 - $54,000 per year

About the Job

The Telehealth Clinical Technician supports and manages telehealth operations in a Patient Aligned Care Team (PACT) setting. This role works independently or with supervision from a licensed healthcare professional to perform clinical and administrative duties.

Responsibilities
  • Schedule simple and complex intra-facility and inter-facility telehealth appointments
  • Install, configure, maintain, and troubleshoot technology
  • Prepare the clinical environment, including preparing medical and telecommunications equipment
  • Serve as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (WC) encounters
  • Serve as an imager and clinical data manager for store and forward telehealth (SFT) clinical encounters
  • Follow all patient safety guidelines, protocols, and procedures
  • Complete standardized clinical questionnaires and templates within scope of training and applicable guidelines
  • Ensure that patient privacy is protected by complying with all information security and patient privacy regulations
  • Schedule telehealth appointments using an electronic resource-based scheduling system
  • Screen patients for telehealth modality and referring patients that do not meet established criteria to appropriate care
  • Monitor and maintain schedules of rooms, patients, technologies, clinical providers, and presenters as needed to ensure efficient telehealth operations
  • Communicate effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
  • Configure, install, troubleshoot, clean, and perform minor routine maintenance of assigned telehealth technology
  • Provide established education and training to Veterans, staff, and providers on the use of telehealth technologies
  • Maintain knowledge of and skill in applying an extensive body of rules, procedures, and operations in telehealth-related technologies and a variety of computer hardware and software used for telecommunications, data entry and retrieval, record maintenance, document and report generation
  • Maintain regular contact with other staff members and the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection, and any other logistical issues
Requirements

This position requires a minimum of one year of experience in a health care field that demonstrates the ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

Apart from the basic requirements, this position also requires proficiency in written and spoken English.

Preferred Qualifications

Familiarity with medical terminology, smart devices, virtual healthcare, appointment scheduling, and customer service are preferred qualifications for this position.

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