Retail Store Operations Director

3 weeks ago


Independence, Missouri, United States H&M Group Full time
Job Summary

The Senior Merchandising Manager is responsible for leading the store team to achieve sales and profit goals by setting a plan to deliver exceptional customer experiences. This role involves ensuring the best team performance, supporting talent development, working with leadership development, and structured performance management based on results, values, and leadership.

About the Role

This position reports to our Area Sales Manager and has direct reports including Store Visual Manager, Department Manager, Department Supervisor, Visual Merchandisers, Cash Office Responsible, and Sales Associate.

Your Key Responsibilities
  • Regularly analyze and follow up on Sales & Profit KPIs and take actions accordingly to maximize results.
  • Ensure store operations, H&M standards, and best practices are followed, including proper scheduling to maximize conversion and enable commercial activities, and excellent customer service within the sales budget of allocated hours.
  • Together with the Area and Store team, prioritize actions and provide feedback on store allocations to secure a good garment level that has a clear impact on selling.
  • Ensure that maintenance in the store is managed in a cost-efficient way to meet H&M standards and initiate actions accordingly.
  • Actively prevent loss together with Store Team and ensure that all appropriate Audit guidelines are being followed.
  • Actively participate in executing store routines and tasks, including but not limited to delivery truck, garment processing, reductions, and price changes.
Requirements
  • Inclusive, positive, creative, and willing to try new things.
  • Passionate for customer service and inspiring it in others.
  • Outcome driven with planning, engagement, and motivation to bring it to fruition.
  • Able to lift in excess of 20 pounds.
  • Ability to stand for long periods, bend, stretch, engage in repetitive motions, push, pull, and carry items (mannequins, clothing, etc.) for a short distance.
  • Ability to climb a ladder and use a step stool.
  • Open availability including evenings and weekends.
  • 2-3+ years of transferrable experience leading management-level employees welcome.
  • Basic computer skills such as browser navigation, software interaction, and data entry needed.
  • May be required to travel as necessary to support other stores, attend meetings, and training.
Why You'll Love Working for H&M
  • Dynamic, team-driven work environment with unique individuals.
  • Endless growth and development opportunities.
  • Dress your personality.
  • Discount at H&M, &Other Stories, and COS.


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