Customer Support Professional

3 weeks ago


Sun City, Arizona, United States Cogent Infotech Corp Full time

Cogent Infotech Corp seeks a skilled Customer Support Professional to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to clients through various channels, including in-person, online, and over the phone.

Key Responsibilities:
  • Receive, collect, and sort customer inquiries according to service level agreements (SLAs)
  • Manage all shipping activities, ensuring timely and efficient delivery
  • Order, receive, and stock mailing supplies and office materials
  • Organize, bundle, and prepare bulk work orders
  • Develop and recommend standard business reports and dashboards to present critical client information
  • Maintain knowledge through ongoing education and involvement in product development and process improvement

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as opportunities for growth and professional development.



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