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Seasonal Sales Associate

2 months ago

Merritt Island, Florida, United States Michaels Stores Full time

**About Michaels Stores**

We're a leading arts and crafts retailer, dedicated to inspiring creativity and imagination in our customers. As a Seasonal Sales Associate, you'll play a key role in delivering an exceptional shopping experience and helping our customers find the perfect products to bring their ideas to life.

**Key Responsibilities**

• Provide exceptional customer service, ensuring a fast and friendly checkout experience

• Maintain store recovery standards to deliver our Brand Promises

• Prevent shrink with friendly service

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements

• Execute cash handling to standards

• Engage customers on benefits of Rewards and complete enrollments

• Educate customer on Voice of Customer (VOC) survey

• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget

• Responsible to complete merchandise recovery and maintenance to include the merchandise return / go back process

• Support shrink and safety programs

• Assist with Omni channel processes

• Acknowledge customers, help locate product and provide solutions

• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organizations vision and values; projects a positive image and serves as a role model for others

• Cross trained in Custom Framing selling and production

• Other duties as assigned

**Requirements**

• Retail and/or customer service experience preferred

• Ability to work in a fast-paced environment and adapt to changing situations

• Strong communication and interpersonal skills

• Ability to lift up to 25 pounds and stand for long periods of time