Sporting Goods Department Lead

6 days ago


Issaquah, Washington, United States Dick's Sporting Goods Full time

We are seeking a passionate and skilled Customer Service Manager to join our team at DICK'S Sporting Goods. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and leading by example in our fast-paced retail environment.

The ideal candidate will have prior experience in retail sales or customer-focused roles, with a proven track record of driving sales growth and improving customer satisfaction. You will be able to adjust priorities and manage time wisely in a dynamic environment, while maintaining a focus on providing excellent service to our customers.

The salary range for this role is $15.50 - $23.00 per hour, with starting rates varying based on factors such as location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

In this role, you will be responsible for managing the day-to-day operational aspects of your store department, planning and organizing with the guidance of Assistant Store Managers. You will also uphold and hold team members accountable for company brand, merchandising, and presentation standards.

Our Leadership Competencies set the bar for what great people leaders look like at DICK'S Sporting Goods. As a Customer Service Manager, you will be expected to demonstrate the following competencies:

  • Ensures Accountability: Hold team members accountable for their responsibilities and ensure that tasks are completed efficiently.
  • Customer-Focus: Prioritize customer needs and provide exceptional service to drive sales growth and improve customer satisfaction.
  • Collaborative: Work effectively with colleagues to achieve common goals and objectives.
  • Instills Trust: Build trust with team members and stakeholders through transparent communication and decision-making.

If you are a motivated and customer-focused individual with a passion for sports and retail, we encourage you to apply for this exciting opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.



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