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Healthcare Patient Liaison

2 months ago

Colton, California, United States San Bernardino County Full time
Position Overview:

San Bernardino County is seeking a dedicated Patient Advocate to serve as a vital link between patients and healthcare providers. This role is essential in addressing concerns and unmet needs of patients and their families, ensuring a supportive and responsive healthcare environment.


Key Responsibilities:
  • Act as a representative for patients experiencing various health challenges, offering constructive suggestions and resolving non-medical issues that may arise during treatment.
  • Investigate potential violations of patient rights and conduct regular assessments within hospital units to identify and address issues proactively.
  • Facilitate monthly grievance committee meetings to review patient complaints and develop actionable improvement plans.
  • Review, interpret, and update Patient Advocacy policies and procedures while providing necessary training to staff and management.

Employment Conditions:

Pre-Employment Requirements: Candidates must successfully complete a comprehensive background check, including fingerprinting and verification of work history and education.

Work Schedule: Flexibility to work occasional weekends or evenings is required.

Education Requirements: An Associate's degree or equivalent coursework in Behavioral/Social Science, Healthcare, or a related field is necessary. Candidates lacking an Associate's degree must provide a detailed list of completed coursework.


Experience Options:
  • Option 1: Minimum of six months in patient advocacy or rights duties within a healthcare setting.
  • Option 2: One year of experience in social services, including client referrals and case management.
  • Option 3: Eighteen months of experience in client interviews and service facilitation in a healthcare context.
  • Option 4: Two years of clerical experience in a healthcare environment with significant public interaction.

Ideal Candidate:

The preferred candidate will possess a Bachelor's degree in Social Work or a related field, have experience in patient advocacy or social work, and demonstrate excellent interpersonal skills. Bilingual candidates in English and Spanish are highly valued.


Application Process:

Interested candidates should complete the online employment application and supplemental questionnaire. All relevant experience must be clearly detailed in the application.


Equal Opportunity Employer:

San Bernardino County is committed to equal employment opportunities and adheres to ADA compliance.