Guest Experience Specialist

4 weeks ago


Albuquerque, New Mexico, United States Hilton Garden Inn & Homewood Suites Full time
About the Role

The Hospitality Host plays a vital role in creating a warm and welcoming atmosphere for our guests at Hilton Garden Inn & Homewood Suites. This is an exciting opportunity to join a dynamic team and make a real difference in the hospitality industry.

Job Description:

This role involves interacting with a diverse range of people, including guests and colleagues. You will be responsible for ensuring that all guests receive exceptional service, from check-in to check-out. This includes responding to guest inquiries, resolving issues promptly, and maintaining a clean and organized workspace.

Requirements:

  • Prior guest service experience preferred
  • Caring, compassionate, and respectful demeanor
  • Strong communication and interpersonal skills
  • Ability to adapt to a dynamic work environment and maintain physical aspects of the position

What We Offer:

  • Competitive salary: $42,000 - $52,000 per year
  • Comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off
  • Employee discounts and opportunities for growth within the company


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