Customer Service Representative

2 days ago

Orange Park, Florida, United States MCI Careers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and driving sales growth.

Key Responsibilities
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Provide accurate and timely responses to customer inquiries, resolving issues and escalating complex problems to senior team members
  • Meet or exceed sales targets by upselling and cross-selling products and services to customers
  • Collaborate with internal teams to resolve customer complaints and issues
  • Stay up-to-date with product knowledge and industry trends to provide informed and expert advice to customers
Requirements
  • High school diploma or equivalent required; degree in a related field preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams
  • Proven sales and customer service experience, with a track record of meeting or exceeding sales targets
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail
  • Basic knowledge of Microsoft Office Suite and CRM software
What We Offer
  • Competitive salary and commission structure
  • Opportunities for career advancement and professional growth
  • Comprehensive training and development programs
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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