Junior IT Systems Administrator for Healthcare
3 weeks ago
Job Summary
United Musculoskeletal Partners is seeking an IT Support Engineer II to join our team. This is a remote position with a requirement for daily travel to assigned clinic sites on a bi-weekly rotation.
Job Description
- Support end-users through a collaborative swarming model
- Serve as the escalation point for L1 engineers
- Participate in various projects, including building new Care Centers, M&A activities, and improving desktop automation services
Responsibilities
- Manage the IT Support phone queue during regular business hours
- Address and resolve escalated support requests related to various technologies
- Develop and contribute new solutions to our knowledge base
- Participate in a rotational schedule to visit assigned clinic sites and be prepared to support other locations as needed
- Take part in a 24/7 on-call rotation to address critical issues and provide after-hours support
Requirements
We're looking for individuals with strong customer service skills, experience working in a fast-paced environment, and a proven ability to prioritize tasks effectively.
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