Cashier and Service Center Associate
3 weeks ago
About Us: Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Job Summary: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.
Responsibilities:
- Provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
- Greet each customer and use their name whenever possible.
- Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together.
- Check the bottom of every cart and under all baby seats for items before completing an order.
- Follow correct bagging procedures for the correct use of bags by type.
- Scan customers' order and handle the payment transaction, per standard practice.
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers.
- Follow procedures for refunds and error correction.
- Make every attempt to maintain accurate cash control.
- Follow procedures and perform overrides.
- Identify customers needing assistance and offer to take the customer's order to their car.
- Maintain alertness and call for assistance when needed to service customers per service standards.
- Check prices quickly and accurately.
- Be courteous and helpful to other associates.
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code.
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice.
- Ensure work station and front end area of the store has a neat and clean presentation.
- Report any register malfunction to the Customer Service Manager or MOD.
- Ensure the MVP savings center KIOSK is filled with paper and properly working.
- Adhere to all company guidelines, policies and standard practices.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Notify QA of any cleaning issues or maintenance required on front end.
- Successfully complete computer based training (CBT) and training aid courses.
- Perform all other duties as assigned.
Requirements:
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability and willingness to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Must meet minimum age requirements to perform specific job functions.
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
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