Healthcare IT Specialist

We are a trusted industry leader in healthcare innovation, dedicated to delivering comprehensive health services across various sectors. Our team of clinicians and logistics professionals strive to provide high-quality care to our partners and their members.

We are seeking a talented Corporate IT Specialist with experience in the healthcare industry to join our team in Chalfont, PA.

Key Responsibilities:

• Install, build, and test laptop and tablet configurations for events across the country.
• Assemble computers according to a predetermined design or create custom models and configure hardware for specific employee needs.
• Test all newly built machines to ensure proper functionality.
• Provide tier 1 onsite and remote support to resolve incidents, problems, and requests following the Helpdesk Ticketing process.
• Diagnose, troubleshoot, repair, and resolve issues with end-user systems, approved software, OS, and applications, networked and wireless phones, headsets, and printing systems.
• Implement, replace, and decommission systems.
• Provide training on new systems as needed.
• Participate in problem management and knowledge management processes.
• Manage and work through escalations, including resolution documentation and follow-up.
• Support the IT needs of the Corporate office.
• Contribute to creating Knowledge Base Articles.
• Ensure local site operations adhere to EUS standards.

Requirements:

• Familiarity with laptop and desktop computers, tablets, handheld scanners, printers, and shipping requirements.
• 2+ years of IT-related field experience, with hands-on Enterprise experience in computer support.
• Bonus skills: A+ Certification, scripting, and disaster recovery.
• Excellent customer service skills, with the ability to provide service in person, in writing, and on the phone.
• Basic level understanding of troubleshooting application, hardware, and OS issues.
• Client hardware diagnosis and repair skills, including desktops, laptops, monitors, mice, client peripherals, mobile devices, printers, docking stations, etc.
• Basic understanding of networking technologies, including TCP/IP, Wireless technologies, patch panels, cabling, etc.
• Telephony skills, including VOIP, voicemail, headsets, and Telephony systems.
• Able to work independently, manage time and resources in an organized fashion, with quality and communication documentation.
• HDI support center analysis (HID-Dast) preferred.
• Require mobility (standing, walking, climbing, etc.).
• Legally authorized to work in the United States.

We have over three decades of experience in healthcare innovation, and our team is dedicated to providing high-quality care to our partners and their members. We strive to do the right thing every time, and our commitment has set a new standard of care delivery through our fixed-clinic, mobile treatment center, telemedicine, and portable deployment models.

We use E-Verify in our hiring process and are committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws.