Animal Services Representative

2 weeks ago

Arlington, Virginia, United States Animal Welfare League of Arlington Virginia, Inc Full time
Job Summary

The Animal Services Representative is a key member of our team, responsible for providing exceptional customer service to the public, community members, and volunteers. This role requires a strong ability to communicate effectively, both verbally and in writing, and to work in a fast-paced environment.

Responsibilities
  • Provide high-quality customer service to the public, community members, and volunteers
  • Answer phone calls, respond to emails, and provide information to the public
  • Assist with animal adoptions, including preparing animals for adoption and matching them with suitable owners
  • Provide resources and information to community members, including low-cost clinics, pet pantry clients, and rehoming options
  • Coordinate transportation for wildlife animals needing to go to rehab
  • Dispatch animal control calls to the animal control team
  • Work closely with volunteers, wildlife rehabbers, and fosters to ensure the well-being of animals in our care
  • Process payments and maintain accurate records
  • Perform other duties as assigned
Requirements
  • Fluent in speaking Spanish
  • High school diploma or equivalent
  • Ability to communicate effectively in both English and Spanish
  • Experience in a customer-focused professional environment
  • Ability to work effectively and cohesively with all League departments
  • Strong computer literacy and proficiency with Microsoft Office and Google Suite
  • Ability to remain calm and composed in sensitive and emotional situations
  • Organized, good listener, and sound decision-making skills
  • Self-motivated with the ability to work independently or as part of a team
  • Flexible schedule with the ability to work evenings, weekends, non-standard hours, and overtime as needed
Working Conditions

This position requires frequent bending, reaching, stooping, kneeling, walking/standing, eye-hand coordination, and manual dexterity sufficient to operate a keyboard, telephone, photocopier, calculator, and other equipment or machinery. Will have exposure to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. May assist in animal restraint and deal with distressed or dangerous animals, and could be subject to bites and scratches. Requires manual dexterity to keep a strong animal on leash or operating a door while holding a strong animal on leash simultaneously. May be required to lift heavy items or animals (upwards of 50 lbs) and be otherwise physically active. Requires normal range of hearing and eyesight to communicate with the public, volunteers, staff, and animals. Also requires flexibility and adaptability to work with frequent interruptions.

Vaccination Requirement

Upon hire, employees will be required to receive rabies prophylaxis and tetanus vaccinations.

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