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Security Program Manager, Customer Services

2 months ago

Dallas, Texas, United States Amazon Full time

Are you driven by the challenge of enhancing security measures and safeguarding customer trust? The CS Security Threat team at Amazon is on the lookout for a seasoned leader to guide a group of security experts in detecting threats and understanding how they exploit vulnerabilities affecting our customers.

In this pivotal role, you will align the team's risk management strategies with the overarching objectives of Customer Services, ensuring that customer trust remains paramount. As a manager within the Threat team, your responsibilities will include overseeing a team of security professionals who leverage advanced analytics and data-driven insights to comprehend technical systems and controls.

Your key responsibilities will include:

  • Elevating standards by leading a team dedicated to protecting Amazon's customers.
  • Acting as a Subject Matter Expert (SME) to prioritize initiatives that mitigate security risks.
  • Providing expert guidance to engineering and development teams on Amazon's security best practices.
  • Facilitating clear communication between security teams and business units to ensure a mutual understanding of risks.
  • Balancing immediate deliverables with long-term security investments while enhancing the security framework for the Customer Service Security Team.
  • Engaging with business partners to gather requirements and articulate capabilities.
  • Aligning management's mission and vision with Amazon's information security best practices.

About the Team:

Amazon Security values diverse experiences and encourages candidates from all backgrounds to apply. We believe that varied experiences contribute to a richer workplace culture.

Why Join Amazon Security? At Amazon, security is integral to maintaining customer trust and delivering exceptional experiences. Our organization is committed to upholding high security standards across all products and services, offering talented professionals opportunities to advance their careers in various domains, including cloud services, retail, and operations.

Work-Life Balance: We prioritize work-life harmony, ensuring that success at work does not come at the expense of personal life. We strive for flexibility in our working culture.

Inclusive Team Culture: Our team is dedicated to continuous learning and embracing diversity. We celebrate unique perspectives and ideas, which are essential in tackling complex security challenges.

Training and Career Growth: We are committed to raising our performance standards and providing ample resources for knowledge-sharing and professional development.

Basic Qualifications:

  • 5+ years of experience in technical program management with comprehensive delivery across large organizations.
  • 5+ years of experience in roadmap strategy and definition in collaboration with engineering teams.
  • Bachelor's degree or equivalent experience.
  • Proven ability to formulate long-term strategies and influence leadership decisions.
  • Strong grasp of risk assessment frameworks and standards.

Preferred Qualifications:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Experience with cloud computing services.
  • A well-rounded technical background in information security.
  • In-depth knowledge of current security threats and mitigation strategies.
  • Proven ability to manage multiple priorities in a dynamic environment.
  • Excellent communication skills, capable of conveying complex technical information to diverse audiences.

Amazon is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.