Healthcare Support Specialist
5 days ago
The Central Ohio Primary Care - Employees are seeking a motivated and detail-oriented Healthcare Support Specialist to join their team at Westerville Family Physicians. This is a full-time role working Monday-Thursday 8:00am-5:00pm and Friday 8:00am-4:00pm.
As a Healthcare Support Specialist, you will be the first point of contact for patients and guests, providing exceptional customer service experience from start to finish during their visit. Your primary responsibilities will include:
- Ensuring patients have a positive experience during their visit.
- Communicating regularly with clinical staff to ensure patients and office needs are met.
- Greeting patients and completing established check-in procedures upon arrival.
- Collecting copays, deductibles, and/or outstanding balances.
- Answering phone calls and email inquiries from patients and administrative departments in a timely manner.
- Completing clerical tasks including data entry, filing, scanning, scheduling, and general support to all office personnel.
Qualifications:
• Experience: Preferred 1 year of administrative experience in a healthcare-related setting.
• Education: Required High School diploma or GED.
Estimated Salary: $45,000 - $55,000 per annum based on location and experience.
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