Senior Business Systems Analyst

3 weeks ago


Oakland, California, United States ApTask Full time
About ApTask

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Job DescriptionKey Responsibilities
  • Partner with business and operations teams to translate business requirements into functional specifications for sales, support, and marketing functions.
  • Support the relationship with global sales, services, and marketing teams, utilizing proactive account management strategies, and develop strong business relationships.
  • Collaborate with stakeholders to define, analyze, and document information needs and functional requirements.
  • Lead business analysis for lead-to-account, order-to-cash business processes, and modeling activities by interviewing process owners, users, and other stakeholders to identify business processes, evaluate the current process and workflow for various business functions.
  • Deconstruct large work items/stories into smaller independent components, understanding business requirements and translating into epics and user stories within Jira.
  • Lead work sessions with technical team members to address questions or issues.
  • Work with business units to develop test plans and procedures, to validate the application design, define acceptance criteria with the overall project team.
  • Document findings and recommend improvements.
  • Act as a liaison between project sponsors/stakeholders and technical teams.
  • Lead cross-functional teams to deliver business and technical requirements, business rules, concept maps, process maps, user flows, acceptance tests.
  • Coordinate and schedule meetings, assist team members in preparing for meetings, lead discussions, summarize and communicate outcomes to users and managers, and resolution of issues.
  • Be the 'go-to' person for implementation, day-to-day operation of various go-to-market technology platforms, including but not limited to, MS Dynamics, Salesforce, Tableau, and SAP.
  • Resolve issues between stated business requirements and what is technically feasible by identifying issues, evaluate alternative systems solutions with system designers and users, and communicate the end result.
  • Test the application as required by project timelines. This also includes supporting stakeholder testing.
  • Act as a liaison between the IT organization and the sales, marketing, and services organizations to support the planning process, provide oversight of project delivery, resolve escalated issues, and facilitate communication on any critical issues.
  • Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
  • Understand relevant security, privacy, and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
  • Ensure other members of the department follow the QMS, regulations, standards, and procedures.
  • Perform other work-related duties as assigned.
About the Company

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.

Requirements
  • Experience in process and system development in the following areas: MS Dynamics, Salesforce, Lead Routing, CRM, CPQ, Sales Chat, Prospecting and Enrichment Tools is required.
  • Experience Required: 15+ years.
Salary Range

$150K-$175K/Annum



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