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Retail Sales Associate

2 months ago

College Station, Texas, United States 5.11 Tactical Full time
Job Title: Retail Sales Associate

We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 5.11 Tactical. As a Retail Sales Associate, you will be responsible for delivering an exceptional customer experience, maintaining a thorough knowledge of our products, and contributing to the success of our retail store.

Responsibilities:
  • Deliver a superior customer service experience that builds customer relationships and brand loyalty.
  • Maintain expert knowledge of products and services offered.
  • Recover and replenish products on sales floor according to brand presentation standards.
  • Process merchandise shipments effectively.
  • Provide an efficient and satisfying cash wrap experience.
  • Assist in housekeeping duties to maintain a neat, clean, and professional store experience.
  • Execute alteration fitting and customization orders (in selected stores only).
Requirements:
  • Demonstrate the ability to engage customers with a positive and friendly attitude.
  • Strong computer skills, including MS Office Suite and ability to operate a retail POS system.
  • Possesses desire to become an expert about products and educate customers.
  • Exhibits comfort with contacting customers after the sale to build relationships.
  • Schedule flexibility to include evenings and weekends.
Our Ethos:

At 5.11 Tactical, we strive to uphold our Ethos, which defines our culture as Trusted, Responsive, Accountable, and Committed. We believe in creating trust in everything we do, starting with self-trust and relationship trust. We work on the components of integrity, intent, capability, and results.

We listen to the needs of our end-users, then develop, produce, and deliver solutions to their problems. Each of us chooses to be a leader and takes charge of what is within our circle of influence. We seek to achieve results with a bias for action and overcome obstacles to accomplish our goals and support our team members when challenges arise.

We complete commitments and seek to over-deliver relative to expectations. 5.11 Tactical's practice is to hire at 18 years of age and older only.