Customer Experience Representative

5 days ago


Rancho Palos Verdes, California, United States Petco Full time
Role Overview

We are seeking a highly skilled Customer Experience Representative to join our team at Petco. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales growth, and promoting a positive in-store experience.

Key Responsibilities
  • Provide top-notch customer service by engaging with guests, answering questions, and addressing concerns.
  • Assist guests in finding the right products to meet their needs, ensuring a seamless shopping experience.
  • Maintain a thorough knowledge of pet nutrition, behavior, and health to provide expert advice and recommendations.
  • Process transactions efficiently and accurately, maintaining a high level of attention to detail.
Requirements and Qualifications
  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 1 year of retail sales experience, preferably in a pet-related industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Demonstrated knowledge of animal behavior, health, and nutrition.
Salary and Benefits

$18.00 - $22.50 per hour, depending on experience. Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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