IT Manager

We are seeking a highly skilled and experienced IT Manager to lead our technical teams and drive the success of our organization.

• Manage a distributed team of 30-50 IT technicians across various U.S. offices, providing hands-on leadership and mentorship.
• Serve as the escalation point for unresolved technical issues, leveraging your own technical expertise to resolve them.
• Foster a positive, results-driven team culture, emphasizing personal accountability, continuous learning, and growth.
• Act as a key liaison between IT and operational teams to ensure smooth communication and collaboration.
• Continuously evaluate and improve technical processes to boost operational efficiency.
• Partner with leadership to identify and recommend new technologies that align with business goals.
• Lead multiple IT projects, ensuring they meet deadlines, budgets, and performance goals.
• Provide clear and actionable direction to the team, ensuring effective project execution.
• Efficiently allocate resources and adjust plans as needed to accommodate shifting business needs.
• Take charge during technical emergencies, resolving issues swiftly to minimize downtime.
• Be available to lead and support teams during off-hours when emergencies arise.
• Work closely with senior leadership and participate in strategic meetings to provide insights on IT performance and technical direction.
• Collaborate with cross-functional teams to ensure technology initiatives support business objectives.
• Establish and track key performance metrics, ensuring the IT team delivers consistent results.

• Proven experience managing teams of 30-50 technicians across multiple locations.
• Strong technical background in network, systems, or software engineering, with hands-on experience in troubleshooting and system management.
• Demonstrated ability to lead teams through technical challenges, providing both strategic direction and technical escalation support.
• Experience managing complex technical projects and ensuring timely, accurate completion.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and with customers.
• Ability to work in a fast-paced, dynamic environment, adapting quickly to emergencies or changes in priorities.
• Strong leadership and mentorship abilities, with a focus on building high-performing teams.
• Willingness to work non-standard hours when necessary, particularly during crises or critical issues.

• Experience working in a fast-growing company.
• Familiarity with industry-standard IT performance metrics.
• Experience working closely with C-level executives and cross-functional teams.

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class.

All applicants applying for U.S. job openings must be authorized to work in the United States.