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Service Operations Representative

2 months ago

Fargo, North Dakota, United States Prinsco Full time

Company Overview: Prinsco Inc.

Position: Customer Service Representative

Location: Fargo, ND

About the Role: Prinsco is seeking a dedicated Customer Service Representative to join our team in Fargo, ND. We are pleased to offer a competitive compensation package, including a $500 sign-on bonus, comprehensive benefits such as dental and vision coverage, fully paid life insurance, short-term disability, and flexible spending accounts. Additionally, we provide a 401k plan with a 5% match, fully vested upon participation.

Key Responsibilities:

  • Deliver outstanding customer service through accurate order fulfillment and support for dispatch operations.
  • Develop collaborative relationships with sales teams to better understand customer requirements, including their specific product terminology and pricing structures.
  • Address customer inquiries and concerns, ensuring timely resolutions and follow-up as necessary.

Qualifications:

  • A high school diploma or GED is required, along with at least six months of experience in customer service or dispatch roles.
  • Must be highly organized and detail-oriented, with the ability to tackle practical problems in situations with limited standardization.
  • Exceptional communication skills, both verbal and written, are essential.
  • Proficiency in MS Office applications is preferred, and familiarity with IQMS is a plus.
  • Ability to maintain confidentiality and exercise discretion when interacting with customers, colleagues, and management.

Note: This job description outlines the essential functions of the role and does not limit the tasks that may be assigned.