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Parts Inventory Manager

1 month ago

Sterling Heights, Michigan, United States Gpac Full time

We are seeking a highly skilled Parts Inventory Manager to oversee the Parts Department and drive sales at one of our locations in Colorado. This individual will be responsible for managing all aspects of parts inventory and customer service in the service department.

Key Responsibilities:

  • Manage the Parts Department to achieve store objectives and drive sales.
  • Handle all customer inquiries and requests related to the Service Department.
  • Maintain professional relationships with manufacturer partners.
  • Ensure high levels of customer service at the parts counter by developing staff sales skills.
  • Manage customer complaints, parts inquiries, and ensure timely resolution of issues.
  • Develop marketing and merchandising strategies to maximize department revenue.
  • Serve as the primary liaison between customers and various internal departments.

Primary Focus:

  • Managing key department metrics to meet or exceed financial goals (sales plan, gross margins, parts obsolescence, etc.).
  • Scheduling appointments, processing orders, and monitoring service progress.
  • Handling customer accounts, complaints, and returns.
  • Educating clients on company products and services.
  • Developing and maintaining strong customer relationships.

Requirements:

  • 3+ years of experience in parts and operations management.
  • 1+ year of experience in a Service Writer/Advisor role.
  • Familiarity with retail agricultural equipment.
  • Proven leadership and people management skills.
  • Strong time management, communication, and organizational abilities.
  • Experience resolving customer and employee conflicts effectively.
  • Ability to prioritize tasks in a fast-paced environment and work independently.

Compensation: $75,000 - $100,000, based on experience.