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Field Services Operations Manager

3 months ago

Weldon, North Carolina, United States WESCO International Full time
Job Overview

As the Field Services Operations Manager, you will oversee, guide, and implement the operational goals of various projects to guarantee the timely execution of significant assignments in alignment with client agreements. Proficiency in heavy machinery operation is essential. You will often be assigned to diverse locations and clients, necessitating geographical mobility and a willingness to relocate based on project demands.

Key Responsibilities:
  • Supervises, organizes, or schedules the activities of the field service personnel.
  • Drives the attainment of performance targets concerning productivity, quality, service, and safety.
  • Tracks workflow metrics and initiates corrective measures as necessary.
  • Balances workforce across various projects to meet changing demands.
  • Ensures adherence to all procedures, providing training when necessary for processing transactions.
  • Guarantees prompt and precise completion of all customer and inventory transactions.
  • Protects the company's inventory assets, ensuring the integrity of all transactions and maintaining overall inventory accuracy above 99.5%.
  • Promotes positive employee relations and morale while enforcing discipline as required.
  • Monitors workflow, completed work, error rates, and related metrics, taking appropriate action when necessary.
  • Encourages a culture of continuous improvement across all operational aspects.
  • Implements cost-saving initiatives where appropriate.
  • Travels to customer sites as needed for equipment start-up, training, service issues, troubleshooting, and related service matters.
  • Develops best practices and standardized tools to enhance operational efficiency.
Qualifications:
  • High School Diploma or Equivalent required; Bachelor's Degree preferred.
  • Licenses/Certificates/Designations - Forklift certification required; OSHA 10 and OSHA 30 preferred.
  • Minimum of 5 years of heavy equipment operation experience (forklift certified).
  • Minimum of 5 years of supervisory experience in a construction setting.
  • Strong understanding of inventory management processes.
  • Knowledge of electrical, construction, or mechanical products.
  • Excellent time management abilities.
  • Strong communication and interpersonal skills.
  • Basic computer proficiency.
  • Ability to comprehend and follow verbal and/or written instructions.
  • Capability to operate hand and power tools and equipment.
  • Must be geographically mobile and willing to relocate based on project needs.
  • Ability to anticipate and prepare for customer requirements is preferred.
  • Ability to adapt to changing circumstances and perform multiple tasks simultaneously is preferred.
  • Willingness to travel up to 25% of the time.
Work Environment:
  • Outside Sales - Work is primarily conducted in an office setting, but travel to customer sites or warehouse facilities may be necessary. Driving may be required for extended periods with frequent stops and starts, and exposure to outdoor weather conditions is possible.
  • Outdoors - Work is generally performed in an outdoor environment, but employees may occasionally work in an office or warehouse. Exposure to various weather conditions, including heat, cold, wind, and moisture, is expected.
Physical Requirements:
  • Work is physically demanding, requiring the ability to lift heavy packages up to 50 pounds.
  • Job may involve excessive bending or stooping.
  • Employees are required to walk long distances repeatedly throughout the day.
  • Climbing ladders may be necessary.
  • Use of hand tools is required.
  • Employees will operate heavy machinery (e.g., forklift, etc.).
About Wesco International:

Wesco International, Inc., including its subsidiaries and affiliates, is committed to providing equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

At Wesco, we build, connect, power, and protect the world. As a leading provider of business-to-business distribution, logistics services, and supply chain solutions, we create a dependable environment. Our greatest asset is our people, and we are dedicated to fostering diversity and inclusion across our workforce by embracing the unique perspectives and individuality of our employees.