Hospitality Order Taker

3 weeks ago


Newport Beach, California, United States Marriott Full time

Job Title: Hospitality Order Taker

Location: Newport Beach, California, United States

Job Type: Part-Time, Non-Management

Hourly Rate: $16.00/hour

Job Overview

We are seeking an experienced Hospitality Order Taker to join our team at The Resort at Pelican Hill.

The successful candidate will be responsible for providing exceptional guest service, taking room service orders, and ensuring seamless communication between guests and kitchen staff.

Key Responsibilities
  1. Take room service orders over the phone and in person
  2. Provide accurate information on menu offerings and ingredients
  3. Check with kitchen staff to confirm availability and preparation times
  4. Answer guest questions or concerns regarding food and beverage options
  5. Notify guests and management of delays in service delivery
  6. Record transactions in MICROS system at time of order
  7. Process payments and complete closing reports
Requirements
  • High school diploma or G.E.D. equivalent
  • Previous customer service experience preferred
  • No supervisory experience required
Perks and Benefits

This role offers a competitive hourly rate, opportunities for advancement, and a comprehensive benefits package including health insurance, retirement savings, and paid time off.



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