As a vital member of our hospitality team, the Front Desk Agent plays a crucial role in delivering exceptional service to our guests. This position is the first point of contact for visitors, ensuring a warm welcome and a seamless check-in and check-out experience.

Key Responsibilities:

• Warmly greet guests and efficiently manage the check-in and check-out processes using the property management system.
• Handle financial transactions, including cash and credit card processing, with accuracy and integrity.
• Assess guest needs and provide comprehensive information about hotel services and amenities to enhance their stay.
• Process reservations from incoming calls, ensuring all details are accurately entered into the hotel management system, including updates and cancellations as needed.
• Work Schedule: Morning shifts from 7 AM to 3 PM and evening shifts from 3 PM to 11 PM, with availability required on weekends.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a distinguished hotel management company committed to excellence in hospitality since its inception in 1996. With a portfolio of 50 properties, we collaborate with esteemed hotel brands, creating a community of dedicated professionals focused on delivering outstanding guest experiences.

Qualifications:

• Previous customer service experience, preferably in a hotel environment.
• Experience with Hilton brands is advantageous.
• A high school diploma or equivalent is preferred.
• Proficiency in computer applications, including property management systems, Microsoft Word, and Excel.
• A valid driver's license and a satisfactory driving record are required.

Benefits:

At Buffalo Lodging, we prioritize the well-being and satisfaction of our employees. We offer a comprehensive benefits package, including:

• Weekly pay schedule (every Friday)
• Medical, dental, and vision insurance
• Competitive 401(k) retirement savings plan with employer matching
• Paid vacation and sick leave
• Paid holidays
• Tuition reimbursement programs
• Flexible spending accounts
• Company-paid life and short-term disability insurance
• Long-term disability insurance
• Employee assistance programs
• Hotel discounts for employees and their families
• Wellness initiatives
• Monthly employee appreciation events
• Opportunities for learning and professional development
• Employee referral incentives