Data Center Technician 2
3 weeks ago
At DataBank, we are seeking a highly skilled Data Center Technician II to join our Operations Team. As a Data Center Technician II, you will be responsible for providing exceptional customer service, maintaining accurate chain-of-custody logs, and ensuring facility cleanliness.
Key Responsibilities:
- Provide positive proactive end-user customer service through phone, email, face-to-face, and internal case management systems.
- Maintain accurate chain-of-custody logs of incoming and outgoing customer packages.
- Ensure facility cleanliness and maintain a "Tour Readiness" at all times.
- Assist with trouble tickets and remote hands requests from inception through resolution.
- Install a variety of circuits, including Ethernet, Sonet, and Dark Fiber.
- Monitor business-critical systems (BMS, Security) and escalate issues accordingly.
- Drive internal and customer compliance to the company's security standards.
Requirements:
- High school diploma required.
- Previous NOC/SOC/IOC experience and/or data center experience preferred.
- College degree in a related discipline preferred.
- 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
- Responsibility and dependability are a must.
- Candidates must have reliable transportation.
- Trustworthy and ability to work honestly with little or no supervision, if necessary.
- Strong written and verbal communication skills.
- Ability to learn quickly and apply new knowledge and skills immediately.
- Ability to assess situations and escalate properly, following internal procedures.
Benefits:
- Health, Dental, Vision packages.
- Short-Term and Long-Term Disability Insurance.
- Life Insurance.
- 401k with company match.
- Paid Time Off and Holidays.
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