Data Center Technician 2

3 weeks ago


Orangeburg, South Carolina, United States Databank Full time
Data Center Technician II Job Description

At DataBank, we are seeking a highly skilled Data Center Technician II to join our Operations Team. As a Data Center Technician II, you will be responsible for providing exceptional customer service, maintaining accurate chain-of-custody logs, and ensuring facility cleanliness.

Key Responsibilities:

  • Provide positive proactive end-user customer service through phone, email, face-to-face, and internal case management systems.
  • Maintain accurate chain-of-custody logs of incoming and outgoing customer packages.
  • Ensure facility cleanliness and maintain a "Tour Readiness" at all times.
  • Assist with trouble tickets and remote hands requests from inception through resolution.
  • Install a variety of circuits, including Ethernet, Sonet, and Dark Fiber.
  • Monitor business-critical systems (BMS, Security) and escalate issues accordingly.
  • Drive internal and customer compliance to the company's security standards.

Requirements:

  • High school diploma required.
  • Previous NOC/SOC/IOC experience and/or data center experience preferred.
  • College degree in a related discipline preferred.
  • 2-4 years of experience or demonstrated ability to meet these responsibilities/qualifications.
  • Responsibility and dependability are a must.
  • Candidates must have reliable transportation.
  • Trustworthy and ability to work honestly with little or no supervision, if necessary.
  • Strong written and verbal communication skills.
  • Ability to learn quickly and apply new knowledge and skills immediately.
  • Ability to assess situations and escalate properly, following internal procedures.

Benefits:

  • Health, Dental, Vision packages.
  • Short-Term and Long-Term Disability Insurance.
  • Life Insurance.
  • 401k with company match.
  • Paid Time Off and Holidays.


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