Service Team Lead

11 hours ago


Oswego, Illinois, United States River View Ford Full time
Service Team Lead

At River View Ford, we strive to create a work environment where our customers are treated with respect and dignity. Our team members are our most valuable asset, and we invest in their growth and development, leading to low employee turnover. In fact, many of our employees have been with our organization for over 20 years, and we're proud of our reputation as one of the top Ford dealerships in IL.

Responsibilities
  • Oversee service orders and ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
  • Provide exceptional support for owner inquiries, whether phone or in-person, to ensure seamless service.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims and training of the service department.
  • Reinforce company policies and adhere to company standards.
  • Encourage compliance with applicable laws and regulations.
  • Maintain good working relationships with factory(s) and foster positive employee relations.

Qualifications
  • Previous automobile experience preferred.
  • Organized and friendly personality.
  • Demonstrated ability to manage others.
  • Time management skills.
  • Fantastic communication skills with customers.
  • Professional, well-groomed personal appearance.
  • Consistent record of service and sales success.
  • Strong record of positive customer satisfaction results.
  • Team-oriented and self-motivated.
  • Able to work with little supervision.
  • Clean driving record and valid driver's license.
  • Ability to pass a pre-employment drug screen.

  • Lead Generator

    3 weeks ago


    Oswego, Illinois, United States Direct Air Full time

    Job OpportunityDirect Air is seeking highly motivated individuals to join our team as Lead Generators/Brand Ambassadors. As a key member of our sales team, you will be responsible for generating leads and appointments with customers in various Costco stores.Key Responsibilities:Interact with customers to discuss heating, air conditioning, and indoor air...

  • Security Lead

    3 days ago


    Oswego, Illinois, United States Target Full time

    Key Responsibilities:As a Security Specialist at Target, you will be responsible for creating a welcoming and engaging environment for guests and team members. This includes providing excellent customer service, helping guests find products, and leading a physical security culture.Key Skills:Excellent communication and interpersonal skillsAbility to work in...


  • Oswego, Illinois, United States Walmart Full time

    Job Summary:As a Front End Service Team Associate at Walmart, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers. You will be the face of our store, greeting and thanking customers, processing returns and refunds, and handling financial transactions. This role requires standing for...

  • Deli Team Member

    3 weeks ago


    Oswego, Illinois, United States Jewel-Osco Full time

    Job Summary As a Deli Associate at Jewel-Osco, you will be responsible for operating a computerized cash register and electronic scale in the store delicatessen. Your duties will include weighing, wrapping, and itemizing customer purchases, as well as taking deli orders face-to-face or over the phone. Key Responsibilities Prepare deli food for hot and cold...

  • Lead Store Associate

    12 hours ago


    Oswego, Illinois, United States Curaleaf Full time

    Job OverviewCuraleaf is seeking a highly motivated and experienced Lead Store Associate to join our team. As a key member of our retail leadership team, you will be responsible for assisting the management team in the daily operations of the store, providing exceptional customer service, and driving sales growth.Key Responsibilities:Assist management team in...

  • Service Manager

    5 days ago


    Oswego, Illinois, United States Bridgestone Americas Full time

    Job SummaryWe are seeking a highly skilled Service Manager to join our team at Bridgestone Retail Operations. As a Service Manager, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service delivery.Key ResponsibilitiesAssign and schedule work duties to auto service staff according to...


  • Oswego, Illinois, United States Bridgestone Americas Full time

    Job Title: Automotive Service Manager Job Summary: As an Automotive Service Manager at Bridgestone Americas, you will be responsible for leading a team of skilled technicians and providing exceptional customer service. You will oversee the daily operations of the service department, ensuring that all work is completed efficiently and to the highest quality...


  • Oswego, Illinois, United States Aramark Full time

    Job SummaryWe are seeking a highly motivated and organized Food Service Worker Supervisor to join our team at Aramark. As a Food Service Worker Supervisor, you will be responsible for assisting with food preparation, portioning meals, and serving our loyal customers. You will work closely with your manager to learn on the job and develop your skills in a...

  • Department Lead

    2 days ago


    Oswego, Illinois, United States Hobby Lobby Full time

    We are seeking a highly motivated Department Manager to oversee the daily operations of our store. As a key member of our team, you will be responsible for:Key Responsibilities:Ordering and stocking merchandise to meet sales goalsMaintaining a visually appealing store environmentProviding excellent customer service and supporting sales effortsAssisting with...


  • Oswego, Illinois, United States CHS Inc Full time

    About CHS Inc.CHS Inc. is a leading global agribusiness owned by farmers, ranchers, and cooperatives across the United States. We provide grain, food, and energy resources to businesses and consumers worldwide.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Store Clerk in Nooksack, WA. As a Store Clerk, you...

  • Store Supervisor

    3 weeks ago


    Oswego, Illinois, United States Meijer Full time

    Job Title: Store Supervisor - Customer Service and Front End DepartmentWe are seeking a highly motivated and experienced Store Supervisor to join our team at Meijer. As a Store Supervisor, you will be responsible for leading a team of customer service and front end department associates to deliver exceptional customer service and drive sales growth.Key...

  • Nurse Specialist

    4 weeks ago


    Oswego, Illinois, United States Maxim Healthcare Service Full time

    Private Duty Nursing OpportunityMaxim Healthcare Services is seeking a skilled and compassionate Registered Nurse to provide private duty nursing care to medically fragile patients in the comfort of their own homes.Job SummaryThis is a unique opportunity to make a meaningful difference in the lives of our patients and their families. As a Private Duty Nurse,...


  • Oswego, Illinois, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused General Merchandise Team Associate to join our team at Walmart Supercenter #3400. As a General Merchandise Team Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with inventory management.Key...


  • Oswego, Illinois, United States Walmart Full time

    Job OverviewWe are seeking a highly motivated and customer-focused General Merchandise Team Associate to join our team at Walmart Supercenter #3400. As a General Merchandise Team Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized sales floor, and assisting with inventory management.Key...

  • Lead Carpenter

    3 weeks ago


    Oswego, Illinois, United States BMF REMODELING LLC Full time

    Job OverviewWe are seeking a skilled Carpenter to join our team at BMF REMODELING LLC. As a Carpenter, you will be responsible for constructing, installing, and repairing structures and fixtures of wood, plywood, and wallboard using hand and power tools. The ideal candidate will have a strong understanding of mathematical concepts and measurements, as well...


  • Oswego, Illinois, United States Walmart Full time

    Job OverviewAs a General Merchandise Team Associate at Walmart, you will be responsible for providing excellent customer service and ensuring that our Hobbies & Home Improvement displays are maintained and in proper order throughout the day. You may also be required to paint mixing and fabric cutting.Benefits & PerksAt Walmart, we offer competitive pay as...


  • Oswego, Illinois, United States Walmart Full time

    Job Title: Fresh Food AssociateAs a Fresh Food Associate at Walmart, you will play a key role in ensuring our customers have an exceptional shopping experience in our deli, bakery, meat, and other departments.Key Responsibilities:Help customers find the products they need and provide excellent customer service.Ensure high-quality products are available and...


  • Oswego, Illinois, United States Aramark Full time

    Aramark Job OpportunityWe are seeking a skilled Food Service Worker to join our team at Aramark. As a key member of our food service team, you will be responsible for preparing and building food items according to standardized recipes and directions.Key Responsibilities:Prepare and build food items according to standardized recipes and directionsProvide...


  • Oswego, Illinois, United States Jimmy John Full time

    Customer Service RepresentativeAs a Customer Service Representative at Jimmy John's, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests. Your key responsibilities will include:Greeting customers and taking orders in a friendly and efficient mannerOperating the cash register and handling customer...


  • Oswego, Illinois, United States NorthShore University HealthSystem Full time

    Job Summary:We are seeking a skilled Patient Service Representative to join our team at NorthShore University HealthSystem. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support in a fast-paced medical office environment.Key Responsibilities:Provide excellent patient service and support to...