Service Team Lead
11 hours ago
At River View Ford, we strive to create a work environment where our customers are treated with respect and dignity. Our team members are our most valuable asset, and we invest in their growth and development, leading to low employee turnover. In fact, many of our employees have been with our organization for over 20 years, and we're proud of our reputation as one of the top Ford dealerships in IL.
Responsibilities
- Oversee service orders and ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
- Provide exceptional support for owner inquiries, whether phone or in-person, to ensure seamless service.
- Ensure daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Success Index at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims and training of the service department.
- Reinforce company policies and adhere to company standards.
- Encourage compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
Qualifications
- Previous automobile experience preferred.
- Organized and friendly personality.
- Demonstrated ability to manage others.
- Time management skills.
- Fantastic communication skills with customers.
- Professional, well-groomed personal appearance.
- Consistent record of service and sales success.
- Strong record of positive customer satisfaction results.
- Team-oriented and self-motivated.
- Able to work with little supervision.
- Clean driving record and valid driver's license.
- Ability to pass a pre-employment drug screen.
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