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Hotel Operations Coordinator

1 week ago

Arlington Heights, Illinois, United States Shaner Hotel Group Full time
Job Description:
As a key member of our team, you will be responsible for providing exceptional customer service to our guests. This includes checking in and out hotel guests efficiently, handling payments according to established hotel requirements, and ensuring guest satisfaction.

Responsibilities:
• Process all check-ins and check-outs accurately and promptly.
• Handle guest complaints in a professional and courteous manner.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.

Qualifications:
• High school graduate or equivalent required.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions.