Contact Center Specialist

3 weeks ago


Wausau, Wisconsin, United States Foot Locker Full time

About The Job: Foot Locker is looking for a skilled Part-Time Seasonal Call Center Agent to provide exceptional customer service to our valued customers. In this role, you will handle incoming calls, respond to customer inquiries, and resolve any issues that may arise. If you have a passion for helping others and a strong desire to succeed in a dynamic retail environment, we encourage you to apply for this exciting opportunity.

Job Description:

  • Respond to customer inquiries via phone, resolving any issues or concerns in a timely and professional manner
  • Provide product recommendations, answer questions about availability, and assist with order-related matters
  • Enter customer information and conversation notes into the order management system accurately and efficiently

Requirements:

  • Excellent verbal and written communication skills
  • Ability to multitask and work in a fast-paced environment
  • Familiarity with customer relationship management (CRM) systems and software applications
  • Prior experience in customer service or related fields, preferably in retail or e-commerce

Benefits:

  • $16 per hour, plus 30% employee discount on Foot Locker products
  • Casual dress code and relaxed work atmosphere
  • Access to training programs and opportunities for career advancement


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