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Water Utility Assistant
2 months ago
We are seeking a highly organized and detail-oriented Water Utility Assistant to join our team at the Town of Marblehead. As a key member of our water utility team, you will be responsible for assisting with the daily operation of our water and sewer accounts receivable collection system, service bills, and service call schedule coordination.
Key Responsibilities:
- Assist with the preparation of closing documents pertaining to real estate programs.
- Communicate with town officials and outside companies regarding billing questions, service inquiries, water quality complaints, and seasonal turn on/off.
- Process mail and sort payments.
- Secondary contact with the treasurer for resolutions of discrepancies.
- Service customers in person, through email, or over the phone to resolve questions regarding accounts receivable, real estate transfers, property turn on/off, complaints, and other similar situations.
- Assist with document preparation and scheduling appointments for Real Estate Transfer Program.
- Print, record, distribute, and file DIGSAFE requests.
- Assist Billing Tech with all aspects of invoicing, automated meter readers, creation of Service Advance Receipts and Service Advance Deposits, Backflow Prevention Program.
- Research past-due bills for the lien process and coordinate with the Town treasurer.
- Maintain the vacation and sick leave records for Commission employees.
- Prepare files and documentation for the end-of-the-month reconciliation.
- Create work orders for upcoming appointments in VueWorks and distribute them to field staff.
- Assist in the tracking and collection of overdue balances.
Requirements:
High school diploma with typing, accounting, and a minimum of 2 years of related experience. Computer skills and Microsoft Word proficiency.
Equal Opportunity Employer: The Town of Marblehead is an equal opportunity employer and welcomes applications from diverse candidates.
