Front Desk Associate

2 weeks ago


Taunton, Massachusetts, United States Old Colony YMCA Full time
Job Summary

The Welcome Center Representative plays a vital role in providing exceptional service to members and guests at the Old Colony YMCA. This position requires a friendly and approachable demeanor, with a focus on delivering outstanding customer experiences.

Key Responsibilities
  • Provide warm and welcoming greetings to members and guests
  • Assist with membership services, including answering questions and resolving issues
  • Operate and maintain the Welcome Center systems and services
  • Serve as a liaison between members and program supervisors
  • Answer telephones and respond to inquiries
  • Monitor safety factors and potential hazards
  • Continuously look for ways to improve performance and service delivery
Requirements

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A strong focus on customer satisfaction and a commitment to delivering high-quality service are essential for success in this role.



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