Sales and Service Representative

2 weeks ago


Aurora, Colorado, United States Fremont Insurance Company Full time
Job Description

The Auto Club Group is seeking a highly motivated and customer-focused Sales and Service Representative to join our team in Illinois. As a key member of our sales team, you will be responsible for developing and servicing existing accounts, performing outbound prospecting and retention calls, processing applications, renewals, and amendments, and resolving customer problems.

Primary Duties and Responsibilities:
  • Provide support to the Field Sales environment by developing and servicing existing accounts.
  • Perform outbound prospecting and retention calls to promote and sell various membership and insurance products.
  • Process applications, renewals, and amendments, and resolve customer problems in a timely and professional manner.
  • Respond to inquiries and explain product features and Auto Club Group service advantages to potential customers.
  • Recognize and promote cross-sales opportunities within the context of servicing a change to an existing member's policy.
  • Provide advanced technical and product information in response to customer questions and/or problems.
  • Prepare and present complex information in a clear and concise manner to ensure achievement of quality and customer service goals.
Preferred Qualifications:
  • College-level coursework, certification, or equivalent.
  • Possession and maintenance of appropriate Health insurance sales license.
  • PC software applications (Word, Excel, etc.).
  • Investigation and resolution of sales-related problems.
  • Outbound prospecting calls.
Work Environment:

Work in a temperature-controlled office environment.

The Auto Club Group offers a competitive compensation and benefits package, including a base salary with performance-based incentives, medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership, and much more.

Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.


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