State Farm Customer Advocate

2 days ago


Madison, Alabama, United States State Farm Insurance Full time
Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team at State Farm Insurance. In this role, you will play a critical part in ensuring that our customers receive excellent service and support.

About the Job:
You will be responsible for handling customer inquiries, resolving issues, and providing information on our insurance products and services. You will also be involved in processing policy applications, renewals, and cancellations, as well as handling billing and payment inquiries.

Key Tasks:
* Respond to customer inquiries and resolve issues in a timely and professional manner
* Provide accurate and up-to-date information on insurance products and services
* Process policy applications, renewals, and cancellations
* Handle billing and payment inquiries
* Collaborate with team members to achieve customer satisfaction

What We Are Looking For:
* A high school diploma or equivalent
* 1-2 years of customer service experience
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment

Our Benefits:
* Salary range: $45,000 - $65,000 per year (based on location and experience)
* Comprehensive benefits package
* Opportunities for career growth and development


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