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Inventory Management Associate
2 months ago
**About the Role**
We are seeking a highly skilled and detail-oriented Parts Counter Specialist to join our team at North American Truck & Trailer, Inc. As a key member of our parts department, you will be responsible for providing exceptional customer service, managing inventory, and ensuring seamless order processing.
Key Responsibilities:
- Customer Service: Provide top-notch customer service to internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.
- Parts Identification and Inventory Management: Utilize knowledge of parts and inventory systems to accurately identify and locate parts, manage inventory levels, and maintain accurate records.
- Order Processing: Process customer orders, including verifying availability, processing payments, and coordinating with suppliers and manufacturers as needed.
- Technical Knowledge: Develop and maintain a solid understanding of our products, including technical specifications, compatibility, and applications.
- Problem Resolution: Troubleshoot and resolve customer issues related to parts installation, usage, or compatibility.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of sales, inventory, and customer interactions.
- Collaboration: Work closely with cross-functional teams, including sales, service, and management, to ensure seamless communication and coordination.
Requirements:
- Ability to lift up to 100lbs occasionally
- Participation in all available training programs
Benefits:
- Competitive wage and benefit package
- 401(k) retirement plan with company match
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance
- Paid Vacation, Sick, and Holidays
- OEM Training Incentive for Parts & Service personnel
- Tool Reimbursement for service employees
- Tuition Reimbursement for service employees
- Discount on Parts/Labor and Vehicle Purchases
- Employee Referral Bonus
- Professional work environment