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Inventory Management Associate

2 months ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Description

**About the Role**

We are seeking a highly skilled and detail-oriented Parts Counter Specialist to join our team at North American Truck & Trailer, Inc. As a key member of our parts department, you will be responsible for providing exceptional customer service, managing inventory, and ensuring seamless order processing.

Key Responsibilities:

  1. Customer Service: Provide top-notch customer service to internal and external customers, responding to inquiries, and resolving issues in a timely and professional manner.
  2. Parts Identification and Inventory Management: Utilize knowledge of parts and inventory systems to accurately identify and locate parts, manage inventory levels, and maintain accurate records.
  3. Order Processing: Process customer orders, including verifying availability, processing payments, and coordinating with suppliers and manufacturers as needed.
  4. Technical Knowledge: Develop and maintain a solid understanding of our products, including technical specifications, compatibility, and applications.
  5. Problem Resolution: Troubleshoot and resolve customer issues related to parts installation, usage, or compatibility.
  6. Documentation and Record-Keeping: Maintain accurate and up-to-date records of sales, inventory, and customer interactions.
  7. Collaboration: Work closely with cross-functional teams, including sales, service, and management, to ensure seamless communication and coordination.

Requirements:

  • Ability to lift up to 100lbs occasionally
  • Participation in all available training programs

Benefits:

  • Competitive wage and benefit package
  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Tool Reimbursement for service employees
  • Tuition Reimbursement for service employees
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment