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Customer Success Manager
2 months ago
Clayton Homes, a leading provider of affordable housing solutions, is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our sales and marketing team, you will play a critical role in driving business growth and delivering exceptional customer experiences.
Key Responsibilities- Market Analysis and Strategy: Conduct thorough market research and analysis to identify opportunities for growth and develop effective strategies to drive sales and revenue.
- Sales and Business Development: Execute sales and business development plans to meet or exceed sales targets, while building and maintaining strong relationships with customers and partners.
- Customer Engagement and Support: Provide exceptional customer service and support to ensure customer satisfaction and loyalty, while identifying opportunities to upsell and cross-sell products and services.
- Training and Development: Develop and deliver training programs to ensure that customers and partners have the necessary skills and knowledge to maximize the value of our products and services.
- Process Improvement: Continuously identify opportunities to improve business processes and procedures, and implement changes to drive efficiency and effectiveness.
- Education: Associate's degree or higher in a related field, such as business, sales, marketing, or economics.
- Experience: 3+ years of experience in sales, marketing, or a related field, with a proven track record of success in driving business growth and delivering exceptional customer experiences.
- Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and partners. Strong analytical and problem-solving skills, with the ability to identify opportunities for growth and improvement. Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Clayton Homes is a leading provider of affordable housing solutions, with a commitment to delivering exceptional customer experiences and driving business growth. We offer a competitive compensation package, including health, dental, and vision benefits, as well as opportunities for professional development and advancement.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for sales and customer success, we encourage you to apply for this exciting opportunity.
