Senior Web Operations Expert
1 week ago
We are seeking a highly skilled Senior Web Operations Expert to join our team at Christus Health. As a key member of our Information Services department, you will play a critical role in leading and coordinating the efforts within our designated focus area.
This is a senior-level position that requires coordination and consistency across related IS teams. Key responsibilities include providing oversight for applications support, including Incident, Problem, Request, and Change Management. You will also act as the primary representation in phases of implementation, including build, configuration, testing, go-live support, and optimization.
You will demonstrate leadership for your team to consistently provide strong, high-quality outcomes to end users and stakeholders. This includes ensuring team members adhere to quality standards and demonstrating an expert level of application understanding. You will apply your expertise to help meet customer goals and outcomes and set standards.
Able to influence operational and clinical project outcomes, inspire creative problem solving beyond standard recommendations and practice. You will apply an expert level understanding of assigned clinical/business operations, processes, and workflows; accurately documenting, discussing, and identifying dependencies with project team members and stakeholders.
Prepares and provides clear and organized project status reporting to all stakeholders. Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.
Leverages relationships to gain new project insight and new business opportunities for the Portfolio team. Facilitates cross-training of team members, maintaining knowledge of Epic including Nova release notes, User Forum, Galaxy, and other documentation published through the Epic User Web.
Able to independently understand, analyze, and communicate complex integrated design and configuration. Able to independently analyze, design, and configure the application. Ability to teach team members complex design, configuration.
Works collaboratively with application and compliance teams to design system processes. Manages communication between application teams as appropriate; facilitates application and cross-application work sessions.
Strong communicator able to adapt message from baseline project team members to senior leadership. Independently develops internal and external communication and articulates project strategy ideas.
Demonstrates highest ability to produce design, configuration, and deliverables for executive leadership with no superior review.
Manages large and/or sensitive projects/requests throughout the project lifecycle. Works collaboratively with all team members to assign tasks, provides oversight and guidance to lower-level staff.
Work with Application teams including Application Development, and Business Process Owners to design, develop, and maintain application aspects within prescribed policies and requirements.
Pursues professional growth and development through personal reading, seminars, workshops, and professional affiliations to keep abreast of trends in his/her field of expertise.
Mentors junior team members, provides input into performance reviews and corrective actions. Serves as a knowledge resource to peers across the community.
Competitive salary range: $120,000 - $180,000 annually depending on qualifications and experience. Benefits include health, dental, and vision insurance, 401(k) matching, paid time off, and professional development opportunities.
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