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Animal Care Dispatcher
2 months ago
We are seeking a highly skilled and detail-oriented Animal Care Dispatcher to join our team at Pima County Animal Care Center. As a key member of our dispatch team, you will be responsible for receiving and responding to animal care enforcement and service requests via radio and telephone equipment.
Key Responsibilities- Receives and responds to animal care enforcement and service requests via radio and telephone equipment
- Prioritizes animal care enforcement and service requests and determines appropriate action including dispatch and referral
- Coordinates animal care enforcement and service requests with available field resources
- Questions callers to obtain relevant information and enters data into the automated data base
- Assigns service requests and monitors officer safety by maintaining continuous location and status control of units in field
- Provides information and explanations on Animal Care services, fees, policies, laws, ordinances and practices
- Researches and responds to inquiries from the public, Animal Care personnel and other agencies concerning status of animals and location of individuals
- Relays calls for assistance to law enforcement agencies
- Prepares and maintains records, call logs and reports
- Accesses and updates computer-based Animal Care related records and databases and generates required reports and related correspondences
- 6 months of experience performing any combination of the following duties: performing data entry into an automated system; answering multi-line telephones; operating a PBX or similar telephone switchboards; dispatching of personnel/mobile units by telephone, radio or computer-based communication systems
- Knowledge of rules and regulations of the Federal Communication Commission for telecommunications equipment; operation of telecommunication equipment; English grammar, word usage and spelling; arithmetic functions; geography of Pima County; applicable animal care regulations; common animal species and their habits
- Skills in establishing and maintaining effective working relationships; reading street maps; determining priorities; communicating clearly, accurately and concisely, both orally and in writing, and effectively relaying details; handling situations firmly, courteously, tactfully and impartially; reacting quickly and calmly in emergencies
- Previous experience as a dispatcher
- Previous customer service experience
- Previous experience in data entry
- Bilingual (English/Spanish)
Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection.
