Customer Experience Specialist
3 days ago
We're looking for a talented Customer Experience Specialist to join our Party Time team As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences that drive business growth.
About the RoleYou'll work closely with customers to understand their needs and preferences, using your excellent communication and interpersonal skills to provide personalized solutions. With a focus on customer satisfaction and loyalty, you'll work collaboratively with colleagues to ensure seamless delivery of products and services.
Key Responsibilities:
- Deliver outstanding customer service through phone, email, and in-person interactions
- Respond promptly to customer inquiries, resolving issues efficiently and effectively
- Collaborate with colleagues to achieve sales targets and drive business growth
- Maintain accurate records and reporting, meeting quality and productivity standards
- Stay up-to-date with product offerings, promotions, and industry trends
Requirements:
- Previous experience in sales, customer service, or related fields required
- Excellent communication and interpersonal skills
- Ability to build rapport with clients and drive business growth
- Flexibility to work varied shifts, including evenings and weekends
- Ambitious and results-driven individual who can thrive in a fast-paced environment
What We Offer:
- A fun and dynamic working environment
- A competitive salary range of $45,000 - $65,000 per annum, depending on experience
- Ongoing training and development opportunities to enhance your skills and career progression
- A supportive team environment with regular team-building activities
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