Hospitality Professional: Guest Service Agent
3 weeks ago
Hospitality Professional: Guest Service Agent
About the Role:We are seeking a highly skilled and customer-focused Hospitality Professional to join our team as a Guest Service Agent at the Sanctuary Beach Resort.
Job Summary:The successful candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Greet and register guests in a friendly and courteous manner, adhering to hotel standards and sustainability practices.
- Assign rooms, handle payments, and verify credit details with precision and efficiency.
- Make and confirm reservations, compute bills, and collect payments from guests.
- Respond to guest requests in a timely and professional manner, resolving complaints and escalating issues to supervisors when necessary.
- Secure valuable items in the hotel safe or safe-deposit boxes, following established protocols.
- Perform bookkeeping activities, including balancing accounts and conducting audits, to ensure accuracy and compliance.
- Foster a positive work environment by promoting safety, sustainability, and excellence in all aspects of job performance.
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems is an asset.
We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.
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