Hospitality Professional: Guest Service Agent

3 weeks ago


Marina, California, United States Sanctuary Beach Resort Full time
Job Title:

Hospitality Professional: Guest Service Agent

About the Role:

We are seeking a highly skilled and customer-focused Hospitality Professional to join our team as a Guest Service Agent at the Sanctuary Beach Resort.

Job Summary:

The successful candidate will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out experiences, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Greet and register guests in a friendly and courteous manner, adhering to hotel standards and sustainability practices.
  • Assign rooms, handle payments, and verify credit details with precision and efficiency.
  • Make and confirm reservations, compute bills, and collect payments from guests.
  • Respond to guest requests in a timely and professional manner, resolving complaints and escalating issues to supervisors when necessary.
  • Secure valuable items in the hotel safe or safe-deposit boxes, following established protocols.
  • Perform bookkeeping activities, including balancing accounts and conducting audits, to ensure accuracy and compliance.
  • Foster a positive work environment by promoting safety, sustainability, and excellence in all aspects of job performance.
Requirements:
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems is an asset.
Benefits:

We offer a competitive salary range of $35,000 - $45,000 per year, depending on experience and qualifications. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.



  • Marina del Rey, California, United States Aimbridge Hospitality Full time

    About the JobWe are seeking a highly motivated and detail-oriented Housekeeper to join our team at Aimbridge Hospitality. As a Housekeeper, you will be responsible for maintaining the highest standards of cleanliness and organization in our guest rooms, hallways, and public areas.Responsibilities:Maintain the cleanliness and organization of guest rooms,...


  • Marina, California, United States Sanctuary Beach Resort Full time

    Job Title: Hotel Guest Service RepresentativeWe are seeking a skilled and friendly Hotel Guest Service Representative to join our team at the Sanctuary Beach Resort in Marina, California. This role is perfect for individuals who enjoy providing exceptional customer service and are passionate about delivering a memorable experience for our guests.About the...


  • Marina del Rey, California, United States Suntex Marina Investors, LLC Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Guest Services Attendant to join our team at Suntex Marina Investors, LLC. As a key member of our customer service team, you will be responsible for providing top-notch service to our marina guests, handling inquiries, and performing various administrative tasks.About the RoleThe Guest Services...


  • Marina del Rey, California, United States Yard House Full time

    About Yard HouseYard House is a dynamic and fast-paced restaurant environment where every Guest interaction matters. As a Host at Yard House, you'll play a vital role in ensuring an exceptional experience for our Guests.Your Key Responsibilities- Greet all Guests with a warm and genuine smile- Accurately quote wait times and seat Guests according to their...


  • Marina del Rey, California, United States California Pizza Kitchen Full time

    **About Us**At California Pizza Kitchen, we're passionate about delivering exceptional dining experiences to our guests. As a Hospitality Team Member, you'll be the first point of contact for our guests, ensuring they feel welcome and valued.Job Summary:We're seeking a skilled and friendly individual to join our team as a Host. In this role, you'll interact...


  • Marina del Rey, California, United States Aimbridge Hospitality Full time

    About the RoleThe Maintenance Technician will be responsible for ensuring the optimal operation of all hotel facilities, including guest rooms, public areas, and back-of-house spaces. This individual will perform routine maintenance tasks, conduct preventative maintenance programs, and respond to guest requests in a timely and efficient manner.Key...


  • Marina, California, United States Holiday Inn Express - Marina State Beach Full time

    About the Role:This Customer Experience Representative position offers a unique opportunity to deliver personalized service to our guests, ensuring that their stay with us exceeds their expectations. The successful candidate will provide top-notch support and assistance throughout all stages of the guest's stay, addressing any concerns or issues promptly and...


  • Marina del Rey, California, United States Provider Contract Food Service Full time

    About Us: Provider Contract Food Service is a renowned provider of culinary and hospitality excellence, dedicated to delivering exceptional experiences to our clients for over 18 years. Our location at the Del Rey Yacht Club in Marina Del Rey, CA, is currently seeking an experienced Food Server to join our dynamic team.We are looking for enthusiastic and...


  • Marina, California, United States Marriott Full time

    About UsWe are a leading hospitality company committed to providing exceptional guest experiences.Our team is dedicated to delivering outstanding service and ensuring our guests feel welcome and valued.


  • Marina, California, United States Phuong Anh Kim Do Full time

    About Phuong Anh Kim DoWe are a dynamic organization dedicated to providing superior customer service and game protection as a Third Party Proposition Player Provider Services (TPPPS) for California card rooms and casinos.Job OpportunityWe are seeking both experienced and inexperienced Gaming /Customer Service Associates to join our team in Marina, CA. This...


  • Marina, California, United States Marriott Full time

    Job OverviewWe are seeking a seasoned Hotel Operations Manager to join our team at SpringHill Suites The Dunes On Monterey Bay.About the Role:Lead and manage the daily operations of the front desk, ensuring exceptional guest experiences during check-ins, check-outs, and throughout their stay.Develop and motivate the front desk team, promoting a culture of...


  • Marina, California, United States Marriott Full time

    Front Desk Manager OpportunityWe are seeking an experienced Front Desk Manager to join our team at SpringHill Suites the Dunes On Monterey Bay. As a key member of our hotel's leadership team, you will be responsible for driving operational excellence and delivering exceptional guest experiences.About the Role:Key Responsibilities:Oversee the daily operations...


  • Marina del Rey, California, United States Tender Greens Full time

    About the RoleWe are seeking a highly motivated and friendly individual to join our team as a Hospitality Team Member. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests.Job SummaryProvide outstanding hospitality and service to our guests, ensuring...


  • Marina, California, United States Marriott Full time

    As the Chief Front Desk Operations Director, you will oversee the daily operations of the front desk at our 106-room Select Service property with a Bar/Bistro. This hands-on leadership role is critical in driving operational excellence and ensuring outstanding guest experiences.The ideal candidate will have minimum 2 years of management experience, ideally...


  • Marina del Rey, California, United States Provider Contract Food Service Full time

    Company OverviewProvider Contract Food Service specializes in providing culinary excellence to our clients. We have been delivering top-notch service for 18 years, with a strong focus on hospitality and guest satisfaction.SalaryWe offer an hourly rate of $17.10. With part-time opportunities available, this is a great chance to earn a competitive income while...


  • Marina, California, United States Holiday Inn Express - Marina State Beach Full time

    Holiday Inn Express - Marina State Beach is seeking a highly motivated and customer-focused Front Desk Associate to join our team. The successful candidate will be responsible for providing exceptional guest service, resolving issues promptly, and ensuring a seamless stay experience.The ideal candidate will have a strong passion for delivering outstanding...

  • Server Team Member

    4 weeks ago


    Marina, California, United States Our Team Full time

    We are seeking a highly skilled and enthusiastic Server to join our team at Denny's. As a key member of our service team, you will be responsible for delivering exceptional guest experiences, ensuring prompt and courteous service, and maintaining the highest standards of quality and cleanliness.Key Responsibilities:Greet guests immediately upon arrival,...


  • Marina, California, United States Domino's Franchise Full time

    Domino's Delivery Driver Job DescriptionJob SummaryWe are seeking a reliable and customer-focused Delivery Driver to join our team at Domino's Franchise. The successful candidate will be responsible for delivering orders to our valued customers in a timely and efficient manner.Key Responsibilities:Deliver orders to guest locationsAble to count change back to...


  • Marina del Rey, California, United States Aimbridge Hospitality Full time

    About the RoleWe are looking for a talented Preventative Maintenance Specialist to join our facilities team at Doubletree Hotel Marina Del Rey. As a key member of our team, you will play a critical role in ensuring the smooth operation of our hotel.Job DescriptionThe successful candidate will be responsible for performing routine maintenance tasks, including...


  • Marina, California, United States Marriott Full time

    About UsWe are committed to creating an environment where associates thrive, and guests experience unparalleled service. As part of our team, you'll have access to unmatched opportunities for growth and development.