Licensed Optical Supervisor

4 days ago


Watertown, Massachusetts, United States Warby Parker Full time
Warby Parker Optical Supervisor Job Description

We're seeking a highly skilled and experienced Licensed Optical Supervisor to join our team at Warby Parker. As a key member of our optical team, you will be responsible for providing exceptional customer service, leading and mentoring our optical staff, and ensuring that our stores meet the highest standards of optical excellence.

Key Responsibilities:
  • Customer Service: Work directly with customers to meet their eyewear needs, take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
  • Leadership: Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards. Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions.
  • Team Management: Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like.
  • Store Operations: Help maintain general store systems, inventory databases, and business operations.
Requirements:
  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities.
  • Passionate about the eyewear and retail industries.
  • A clear, effective, and professional communicator-you can break down technical terms for customers to easily understand.
  • Dedicated to going above-and-beyond to make customers (and your teammates) happy.
  • An energetic, positive team player who's able to adapt in a fast-paced, ever-changing work environment.
What We Offer:
  • Health, vision, and dental insurance.
  • Life and AD&D Insurance.
  • Paid time off.
  • Paid Holidays.
  • Retirement savings plan with a company match.
  • Parental leave (non-birthing parents included).
  • Short-term disability.
  • Employee Assistance Program (EAP).
  • Bereavement Leave.
  • Optical Education Reimbursement.
  • Snack Pantry.


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