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Healthcare Customer Support Specialist

2 months ago


Riverton, Utah, United States R1 RCM Full time

Position: Customer Service Representative

Job Category: Patient Services

Overview:

As a Customer Service Representative at R1 RCM, you will play a crucial role in providing exceptional support to patients in our outpatient services. Your primary responsibility will be to assist patients during the registration process, ensuring a smooth and welcoming experience.

Key Responsibilities:

  1. Engagement with Patients: You will be the first point of contact for patients, addressing their inquiries and collecting necessary information with empathy and efficiency.
  2. Data Entry: Proficiently manage multiple computer systems to accurately input patient details while maintaining a high level of attention to detail.
  3. Compassionate Communication: Listen actively to patients' concerns, providing reassurance and support to alleviate their anxieties during their visit.
  4. Dynamic Work Environment: Adapt to a fast-paced setting where each interaction is unique, requiring quick thinking and adaptability.
  5. Team Collaboration: Work closely with colleagues to foster a supportive team atmosphere, contributing to each other's success and career growth.

Qualifications:

High School diploma or equivalent is required. No prior healthcare experience is necessary, as comprehensive training will be provided.

Commitment to Diversity:

R1 RCM is dedicated to promoting an inclusive workplace. We are an equal opportunity employer and do not discriminate based on any protected characteristic.

If you require assistance during the application process, please reach out for support.