Medical Equipment Customer Service Lead

4 weeks ago


Citrus Heights, California, United States CSL Plasma Full time
Job Summary

We are seeking a highly skilled Medical Equipment Customer Service Lead to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our plasma collection centers.

Key Responsibilities:

  • Train and coach reception staff on plasma pheresis operations and customer service best practices.
  • Facilitate efficient donor flow through the center, maximizing productivity and minimizing wait times.
  • Register qualified, applicant, and transfer donors, ensuring accurate and timely processing.
  • Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
  • Answer basic medical questions and refer donors to medical staff as needed.
  • Conduct daily equipment calibration and troubleshoot issues, ensuring optimal performance.
  • Provide guidance and technical training to reception staff and other team members.
  • Support center management by contributing to staff scheduling and resolving minor donor relations and technical procedure issues.

Requirements:

  • Minimum 18 months experience in a clerical or customer service role, preferably in healthcare or plasma collection.
  • Ability to make decisions with moderate impact on the immediate work unit.
  • Excellent communication and interpersonal skills.
  • Ability to work overtime and extended hours to support center operational needs.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

CSL Plasma is an Equal Opportunity Employer.



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