Medical Equipment Customer Service Lead
4 weeks ago
We are seeking a highly skilled Medical Equipment Customer Service Lead to join our team at CSL Plasma. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our plasma collection centers.
Key Responsibilities:
- Train and coach reception staff on plasma pheresis operations and customer service best practices.
- Facilitate efficient donor flow through the center, maximizing productivity and minimizing wait times.
- Register qualified, applicant, and transfer donors, ensuring accurate and timely processing.
- Perform health screening procedures, including blood pressure, pulse, weight, and temperature checks.
- Answer basic medical questions and refer donors to medical staff as needed.
- Conduct daily equipment calibration and troubleshoot issues, ensuring optimal performance.
- Provide guidance and technical training to reception staff and other team members.
- Support center management by contributing to staff scheduling and resolving minor donor relations and technical procedure issues.
Requirements:
- Minimum 18 months experience in a clerical or customer service role, preferably in healthcare or plasma collection.
- Ability to make decisions with moderate impact on the immediate work unit.
- Excellent communication and interpersonal skills.
- Ability to work overtime and extended hours to support center operational needs.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
CSL Plasma is an Equal Opportunity Employer.
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