Sales Associate

3 days ago

Grand Rapids, Michigan, United States Knitwell Group Full time
About Us
At Knitwell Group, we're passionate about empowering women to find their authentic self-expression through fashion. Our mission is to provide modern, feminine, and versatile clothing that makes women feel confident and beautiful.

We're committed to creating a work environment that values diversity, inclusivity, and respect. Our team is dedicated to delivering exceptional customer service, building strong relationships, and driving sales through effective communication and product knowledge.

Job Summary:

We're seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales through effective communication and product knowledge.

Key Responsibilities:
  • Provide exceptional customer service by anticipating client needs, exceeding expectations, and adhering to our service standards.
  • Build strong relationships with clients by acknowledging, interacting, and building loyalty.
  • Address client concerns, coming to resolution when possible, and involving management where appropriate.
  • Portray a gracious, friendly, energetic, and engaging manner and be respectful and professional at all times.
  • Take ownership, solicit, and incorporate feedback for professional growth and development.
  • Communicate effectively with store management, store team, and external clients in person, through written correspondence, and over the phone.
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and values differences.
  • Embrace our values and behaviors and inspire team by leading by example through words and actions.
  • Be responsible for compliance with all Company policies, practices, and procedures and all federal, state, and local laws.
Requirements:
  • Client Service: Ability to function as a role model, ensuring that the client remains the top priority.
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes.
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with our guidelines.
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates.
  • Accuracy: Ability to handle cash and provide change without error.
  • Schedule: Remain flexible in scheduling that meets the needs of the business.
  • Physical: Ability to lift and carry up to 20 pounds occasionally. Maneuver effectively around sales floor and stock room.
Education and Experience:
  • Minimum Requirements: High School Diploma or GED.
  • Minimum one year sales associate or relevant experience in the services industry with proven results.
Location:
Store 1799-Breton Village Shopping Cr-ANN-Grand Rapids, MI 49506Position Type:
Regular/Part timeEqual Employment Opportunity

Knitwell Group is committed to hiring and developing the most qualified people at all levels. It is our policy in all employment decisions to ensure that all associates and potential associates are evaluated on the basis of qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under applicable law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

Knitwell Group welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the application process.

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