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Financial Services Associate

2 months ago

Florence, Kentucky, United States Kemba Cincinnati Credit Union Full time
ABOUT KEMBA CREDIT UNION

Kemba Credit Union is a not-for-profit financial institution dedicated to serving our members with excellence. Recognized as one of the top workplaces in the United States, we pride ourselves on our commitment to our team and the community. Our success is driven by our talented staff, each of whom plays a vital role in enhancing the lives of our members.

Joining our organization comes with numerous benefits:
  • Generous Paid Time Off, including special recognition days
  • Support for Continuing Education
  • Extensive Opportunities for Career Advancement
  • 401k Retirement Plan with Employer Matching
  • Paid Holidays
  • Company-Funded Life Insurance and Disability Coverage
  • Affordable Health Insurance Options
  • And much more
ROLE OVERVIEW
The Member Service Representative is responsible for executing a range of financial transactions for members, both in-person and through various communication channels. This includes managing deposits, withdrawals, loan payments, and other monetary services. The role requires balancing daily transactions and ensuring accurate cash handling. Additionally, the representative will assist members with account management and provide support for various financial inquiries.

KEY RESPONSIBILITIES
  • Provide exceptional service to members in a professional manner.
  • Process deposits, loan payments, and other financial transactions efficiently.
  • Verify and monitor transaction accuracy, ensuring compliance with policies.
  • Assist members with account openings, closures, and maintenance.
  • Promote and explain Credit Union products and services to meet member needs.
  • Perform additional clerical and administrative tasks as assigned.
QUALIFICATIONS

Education:
High school diploma or equivalent required.

Knowledge:
Familiarity with teller operations and financial institution procedures is essential.

Experience:
Prior experience in a similar role is preferred, with a focus on customer service in financial settings.

Skills:
Strong communication abilities, professional demeanor, and proficiency in numerical tasks.
Ability to utilize various office equipment and software applications effectively.