Cyber Security Infrastructure Expert

1 week ago


Astoria, New York, United States Perimeterwatch Full time
Job Title: IT Support Specialist

We are seeking an IT Support Specialist to join our team at Perimeterwatch.

Estimated Salary: $65,000 - $95,000 per year.

The ideal candidate will possess strong technical skills and be able to provide exceptional customer service to internal stakeholders.

The IT Support Specialist will be responsible for troubleshooting and resolving technical issues related to firewalls, switches, servers, and backup systems.

Key Responsibilities:

· Serve as the first line of support for all IT-related concerns.

· Troubleshoot and resolve technical issues related to firewalls, switches, servers, and backup systems.

· Collaborate with internal teams to develop and refine IT processes.

· Manage and maintain firewalls (including but not limited to Fortigates, Checkpoints and PaloAltos).

· Manage and maintain switches (including but not limited to Cisco, Dell, and HP)

· Manage and maintain servers (including but not limited to physical, virtual and cloud based)

· Manage and maintain backup systems

· Conduct regular system checks and updates to ensure security and efficiency.

· Qualifications:

· Proven experience as a helpdesk engineer or similar role.

· In-depth knowledge of firewalls, switches, servers, and backup solutions.

· Familiarity with ITIL practices and ITSM platforms.

· Strong troubleshooting and critical thinking skills.

· Excellent communication and customer service abilities.

· Relevant certifications (e.g., CompTIA Network+, CCNA, MCSA) are a plus.

Benefits:

· Competitive salary commensurate with experience.

· Comprehensive benefits package including health insurance, retirement plans, and paid time off.

· Opportunities for career advancement and professional development.

· Collaborative and supportive work environment with a focus on teamwork and continuous learning.



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