Retail Leadership Role
5 days ago
About the Job
">The General Manager role at RaceTrac requires a proven track record of successful retail management experience and the ability to lead a high-volume, guest-focused team. As a key leader, you will be responsible for driving profitability, maintaining a clean and safe store environment, and ensuring exceptional guest experiences.
Key Responsibilities
">- Guest Experience">
- Establish an environment of friendly, efficient, and courteous service.
- Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors.
- Communicate respectfully and maintain a consistent team-oriented attitude and store culture.
- Manage and mitigate any reported guest concerns with a sense of urgency.
- Efficiently complete guest transactions and suggest products that complement purchases.
- Drive excellence in food service by executing designed processes and ensuring product quality.
- Ensure all food offers are available and preparation areas are clean and properly maintained.
- Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
- Display RaceTrac's Leadership Qualities through acting with a servant-leader mentality and prioritizing tasks appropriately.
- Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
Business Acumen
">- Strategically direct control of inventory and the distribution of materials, merchandise, and supplies.
- Review financial statements and performance data to measure productivity.
- Actively identify areas of operational improvements based on market trends.
- Develop and maintain relationships with vendors to ensure efficient deliveries.
- Ensure communication is passed to every team member in the store.
- Use company provided tools to coach, mentor and develop a high performing store team.
- Ensure all risk management issues are in compliance with company standards.
- Create or approve Management and Associate schedules to ensure proper staffing levels.
- Engage in the hiring of all store associates and develop managers to understand RaceTrac hiring processes.
- Write, implement, and monitor manager development and performance plans.
- Ensure proper procedures are followed in regards to hiring, promotions and separations.
- Ensure all team members follow policies and company standards at all times.
- Ensure that all team members have correct valid licenses as required by state or local laws.
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