Retail Leadership Role

5 days ago


Rocky River, Ohio, United States RaceTrac Full time

About the Job

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The General Manager role at RaceTrac requires a proven track record of successful retail management experience and the ability to lead a high-volume, guest-focused team. As a key leader, you will be responsible for driving profitability, maintaining a clean and safe store environment, and ensuring exceptional guest experiences.

Key Responsibilities

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  • Guest Experience">
  1. Establish an environment of friendly, efficient, and courteous service.
  2. Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors.
  3. Communicate respectfully and maintain a consistent team-oriented attitude and store culture.
  4. Manage and mitigate any reported guest concerns with a sense of urgency.
  5. Efficiently complete guest transactions and suggest products that complement purchases.
">Food and Cleanliness">
  1. Drive excellence in food service by executing designed processes and ensuring product quality.
  2. Ensure all food offers are available and preparation areas are clean and properly maintained.
">Leadership and Development">
  1. Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork.
  2. Display RaceTrac's Leadership Qualities through acting with a servant-leader mentality and prioritizing tasks appropriately.
  3. Lead the coaching, training, and assessment of direct reports while adhering to operational standards.
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Business Acumen

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  • Strategically direct control of inventory and the distribution of materials, merchandise, and supplies.
  • Review financial statements and performance data to measure productivity.
  • Actively identify areas of operational improvements based on market trends.
  • Develop and maintain relationships with vendors to ensure efficient deliveries.
  • Ensure communication is passed to every team member in the store.
  • Use company provided tools to coach, mentor and develop a high performing store team.
  • Ensure all risk management issues are in compliance with company standards.
  • Create or approve Management and Associate schedules to ensure proper staffing levels.
  • Engage in the hiring of all store associates and develop managers to understand RaceTrac hiring processes.
  • Write, implement, and monitor manager development and performance plans.
  • Ensure proper procedures are followed in regards to hiring, promotions and separations.
  • Ensure all team members follow policies and company standards at all times.
  • Ensure that all team members have correct valid licenses as required by state or local laws.


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