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Fraud and Shoplifting Investigator

2 months ago

Menomonee Falls, Wisconsin, United States Kohl's Full time
Job Summary

We are seeking a highly skilled and experienced Operations Center Investigator to join our Loss Prevention team at Kohl's. As a key member of our team, you will be responsible for providing support to our store teams and Loss Prevention associates in investigating and resolving fraud activity and significant events.

Key Responsibilities
  • Investigate and Resolve Fraud Activity: Conduct thorough investigations into suspected shoplifting and fraud activity, working closely with store teams and Loss Prevention associates to gather evidence and build cases.
  • Develop and Implement Loss Prevention Strategies: Collaborate with store teams and Loss Prevention associates to develop and implement effective loss prevention strategies to prevent and detect shoplifting and fraud activity.
  • Provide Support to Store Teams: Provide guidance and support to store teams on loss prevention best practices, shoplifting behaviors, and Kohl's apprehension guidelines.
  • Monitor and Analyze Data: Analyze data and trends to identify patterns and techniques used by shoplifters and organized retail crime groups, and develop strategies to prevent and detect these activities.
  • Communicate Effectively: Communicate effectively with store teams, Loss Prevention associates, and law enforcement agencies to ensure seamless collaboration and information sharing.
Requirements
  • High School Diploma or Equivalent: Required
  • Assertive and Persuasive: Ability to effectively communicate and persuade others
  • Extreme Multi-Tasker: Ability to handle multiple tasks and priorities in a fast-paced environment
  • Attention to Detail: Ability to analyze data and identify patterns and trends
  • Quick Decision Maker: Ability to make quick and effective decisions in high-pressure situations
Preferred Qualifications
  • Experience in Shoplifting Apprehensions and Fraud Investigations: Previous experience in shoplifting apprehensions and fraud investigations
  • Working Knowledge of Microsoft and Google Applications: Proficiency in Microsoft and Google applications
  • Ability to Analyze Data and Summarize Results: Ability to analyze data and summarize results effectively
  • Prior Retail Loss Prevention Experience: Previous experience in retail loss prevention
Special Requirements
  • Flexible Schedule: Ability to work a flexible schedule, including nights and weekends as needed