Guitar Center Retail Instrument Repair Specialist

1 week ago


Fenton NY, United States Guitar Center Full time

Compensation:
$15.00/hr - $24.00/hr plus commission based on experience and qualifications. The compensation outlined may not reflect actual earnings, which are contingent upon individual experience, education, and various factors. Pay ranges may vary by location.

Why Choose Guitar Center? Here are some of the benefits we offer:
For our musician employees, we provide a unique opportunity for gig leave—take time off to perform and return to your position after your tour. Guitar Center offers comprehensive benefits, including Medical, Dental, Vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discounts, and tuition reimbursement options.

POSITION SUMMARY:
At Guitar Center, we celebrate creativity and music by empowering our staff to discover their unique sound.

Our mission is to cultivate and support lifelong musicians while making a positive impact by allowing both musicians and non-musicians to enjoy the joy of music creation.

We are committed to fostering inclusive environments that prioritize our customers while fulfilling our mission.

As a Repair Technician (Guitar), you will perform maintenance and repair services on customer-owned instruments and assist in the upkeep of specific store inventory, continuously enhancing the business through exceptional customer service and quality workmanship.

Some key traits that contribute to the success of our Repair Technicians include:

Customer Orientation:
Possesses a strong understanding of customer service principles and is capable of delivering an outstanding customer experience. Able to connect with customers in a meaningful manner. Approachable, genuine, knowledgeable, encouraging, passionate, and dedicated to assisting customers. Proficient in addressing customer service challenges.

Proactivity:
Able to identify opportunities and challenges, following through on tasks to capitalize or resolve them. Quick learner who takes initiative without needing prompts. Committed to developing knowledge and skills in product, store operations, sales, and leadership.

Sales Acumen:
Capable of navigating the GC certification program to gain foundational knowledge of products and sales techniques.

Training Skills:
Able to effectively instruct learners and communicate information and techniques for retention.

As a Repair Technician, your responsibilities will include:

Engaging with customers to ensure a positive experience, servicing customer-owned instruments with high craftsmanship, maintaining store-owned equipment as required, and completing warranty repair work. Additional duties may be assigned as necessary. Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under Federal, State, or local laws.

All employment decisions are based on valid job-related criteria.

If you are a qualified individual with a disability or a disabled veteran and face challenges in using or accessing our website, you may request reasonable accommodations to express interest in a specific position.



Qualifications:
Proficient understanding of instrument repair.

Preferred Skills:
Foundational knowledge of Guitar Center products.

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