NOC Technician

We are seeking a highly skilled NOC Technician to join our team. As a NOC Technician, you will be responsible for monitoring the Bluepeak Broadband Network and Services for outages and impairments in a 24 x 7 environment.

Key Responsibilities:

• Monitor the network for outages and impairments
• Coordinate maintenance and repair activities with engineering, operations, and vendor personnel
• Use fault, performance monitoring and configuration management tools along with ticketing systems and event logs to detect and document troubles
• Provide timely repair coordination, event notifications, and escalations related to network outages, impairments or maintenance activities
• Work across multiple departments within the organization and effectively communicate information, build partnerships, and demonstrate the Bluepeak approach while achieving timely results

Requirements:

• High school diploma or equivalent required
• Associate's degree or equivalent from two-year college or technical school; at least 6 months in a NOC environment preferred
• Previous knowledge of RF signals and HFC networks is a plus
• Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup
• Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment

Why Work at Bluepeak?

• Competitive compensation and annual bonus eligibility
• Comprehensive benefits package, including medical, dental, vision, life, and 401(k)
• Generous vacation and paid sick time, plus paid holidays and personal days
• Professional development with an emphasis on internal promotion
• Employee discounts on Bluepeak services, including internet

We believe that the size of the city shouldn't determine the quality of the technology. That's why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we're not only providing the best fiber connections in your community, but we're also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.