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Retail Sales Associate

2 months ago

Asheville, North Carolina, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at Michaels Stores. As a key member of our sales floor team, you will be responsible for providing an exceptional shopping experience for our customers.

Key Responsibilities
  • Provide fast and friendly checkout experiences for customers
  • Execute cash handling to standards and maintain store recovery standards
  • Engage customers on benefits of our rewards program and complete enrollments
  • Educate customers on our Voice of Customer (VOC) survey
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process
  • Support shrink and safety programs
  • Assist with omnichannel processes
  • Acknowledge customers, help locate products, and provide solutions
  • Interact with others in an accepting and respectful manner, remain positive and respectful, even in difficult situations, and promote commitment to our organization's vision and values
  • Cross-trained in custom framing selling and production
Requirements
  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
Work Environment

This role is based in a public retail store setting, with all public areas being climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be required if assigned to retrieve shopping carts or unload trucks. The frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.